Support Center
Use the support center to get up and running quickly. If you have any questions, reach out to us on live chat!
My contacts haven't synced from Shopify
Troubleshooting: Syncing contacts from Shopify
Emails
Email Editor
Email Templates
Why we use Postmark as our deliverability partner
Email Subject Line
Email Preview Text
How to preview and send test emails
How to test email deliverability
Soft vs. Hard Bounces
How to improve your email bounce rate
Product Chooser
Guide to email list cleaning
Email list cleaning: Spam bots
Merge Tags
Dynamic images for countdown timers and personalized content
FAQs - Emails
Flows
Getting Started with Flows
Flow Builder | Drag-and-drop automation editor
Creating and enabling your Cart Recovery Flow
Disabling Shopify's default abandon cart email
Flow Metrics
Testing your Abandoned Cart Flow
When is the best time to send a Cart Recovery email?
What makes an effective cart recovery email?
Welcome Flow
Placed Order vs Purchased Product events
Using email aliases to test automated workflows
FAQs - Flows
Campaigns
Creating and sending email campaigns
Creating and sending SMS campaigns
Campaign Settings
Campaign Metrics
Why do campaigns require an unsubscribe link
How to resend an email campaign to non-openers
How to resend a campaign after reaching sending limit
Why does my campaign need to be verified?
FAQs - Campaigns